Service teams: no sprints, measured by flow
Run a team that works from the service queue, not in sprints, and see how it is doing. Video ready
Watch
That is the last video in this track
Well doneYou will be able to
- Make a team a service team
- Read its service work and flow
- Know what changes for planning
Step by step
- How the team works Team › Work › How the team works
Choose Service team: it works from the service queue and board, with no sprints. - Its service work Team › Work › Service work
The team’s open tickets with their priority, status, person and service level, and what is waiting for someone to pick up. - Measured by flow Team › Work › Flow
Not velocity: tickets in and resolved each week, and how much was done within the agreed times. - Left out of sprint planning Pulse Cycle planning and planning boards
A service team has no sprints, so it is left out of sprint planning and planning boards. Its services and agreements say what it supports.
Try it yourself
Practise as Daniel Kim in the demo.
View as Daniel Kim. Open the EPR service desk team. How many tickets are not picked up yet, and how much was resolved in the last 30 days?
Open the demo as Daniel Kim Password pulse-demo-2026. The demo resets every night.
The examples use a made-up healthcare organisation. DelPulse is not only for healthcare: it can be set up for any industry, with your own names for every portfolio, programme, product and team.