Business change: readiness and adoption

Watch

You will be able to

• Assess the impact of a change on people
• Track communications, training and super users to readiness
• Record adoption checks at 30, 60 and 90 days

Step by step

1. Assess the impact Business change panel
   On the feature, request or project, choose low, medium or high impact and say what changes for people.
2. Name the groups Business change panel
   Each group affected, how many people, how they are trained, how many are trained, and its super users.
3. Plan the communications Business change panel
   What, how, to whom and when; mark each one sent.
4. Meet readiness Readiness checklist
   Low: something sent. Medium: every group told and trained to the target. High: super users too. Until then the work cannot move to Released, and a project cannot pass G3.
5. Check adoption Adoption checks
   At 30, 60 and 90 days: how many use it, how-to calls, workarounds; On track, Needs action or Adopted, with a follow-up request if needed.
6. See it all Governance › Business change
   Everything getting ready and everything live, across the workspace.

Try it yourself

Practise as Priya Shah in the demo.
View as Priya Shah, and open Discharge summary auto-population. Which groups are not ready yet, and why?

Open the demo as Priya Shah Password pulse-demo-2026. The demo resets every night.

The examples use a made-up healthcare organisation. DelPulse is not only for healthcare: it can be set up for any industry, with your own names for every portfolio, programme, product and team.

Part of

Product Managers and Product Owners · Project and Programme Managers · SROs and Executive Sponsors · Service management · PMO and assurance