Knowledge article
A known problem or question and how to resolve it, published for the service desk, resolver groups or end users.
Why it matters
Most calls in early life support are the same few questions; good articles cut them fast.
- Owner
- Service Owner
- ITIL
- Knowledge management
Led or owned by
In the resource library
Ready-to-use resources in the DelPulse workspace (sign in to open them):
- Service Owner self-assessment · Self-assessments
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- How to run it
- Rules
- In the DelPulse workspace
- If you use Jira or Azure DevOps