Major Incident Review
What happened and when, the cause, what helped and what slowed the response; actions, and a problem for the cause.
Why it matters
A major incident teaches more than any plan. Reviewing it while it is fresh, without blame, makes the next one shorter.
- When
- Within five working days of each major incident
- Length
- 60 min
- Led by
- Service Desk Lead
- Draws on
- Post-incident review
Draws on
Led or owned by
In the resource library
Ready-to-use resources in the DelPulse workspace (sign in to open them):
- Service Desk Lead self-assessment · Self-assessments
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- How to run it
- Rules
- In the DelPulse workspace
- If you use Jira or Azure DevOps