Operational acceptance criteria
What IT operations needs before it runs the service: support model, service levels, monitoring, configuration records, knowledge articles, continuity and security. Agreed before go-live and accepted at handover.
Why it matters
Operational acceptance criteria turn “it works” into “we can run it”.
- Owner
- Service Owner
- PRINCE2
- Acceptance criteria for the operational products
- ITIL
- Service level management; operational acceptance
Draws on
Led or owned by
In the resource library
Ready-to-use resources in the DelPulse workspace (sign in to open them):
- Go-live checklist · Checklists
- RACI for product delivery · Guides
- Service Owner self-assessment · Self-assessments
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- How to run it
- Rules
- In the DelPulse workspace
- If you use Jira or Azure DevOps