Service board
Every incident, service request and problem for the product’s services, from logged to closed. A service team works it as a queue or a Kanban board with WIP limits; a sprint team sees the same tickets as service requests on its backlog. Each card carries its service-level clock.
Why it matters
Support work that lives in inboxes and spreadsheets cannot be seen, measured or improved. One board for every ticket, with its clock on the card, shows what is late before the customer says so.
Workflow
NewAwaiting approvalAssignedIn progressOn holdResolvedClosed
Draws on
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