Service catalogue
What people can ask for, service by service: the questions each item asks, whether it needs approval, who fulfils it (the service desk or a team’s sprints) and how long it usually takes.
Why it matters
When people know what they can ask for and what it takes, requests arrive complete and get done faster.
- Owner
- Service Owner
Draws on
Led or owned by
In the resource library
Ready-to-use resources in the DelPulse workspace (sign in to open them):
- Service Owner self-assessment · Self-assessments
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- How to run it
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