Service Huddle
Breaches and risks for today, tickets nobody has picked up, anything on hold too long, and candidates for problem review.
Why it matters
Fifteen minutes each morning stops breaches before they happen.
- When
- Daily
- Length
- 15 min
- Led by
- Service Desk Lead
- Draws on
- Kanban daily meeting; ITIL incident management
Draws on
Led or owned by
In the resource library
Ready-to-use resources in the DelPulse workspace (sign in to open them):
- Service Desk Lead self-assessment · Self-assessments
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- How to run it
- Rules
- In the DelPulse workspace
- If you use Jira or Azure DevOps