Route
Requests that need approval wait for the Service Owner. Tickets go to the service’s support team: a service team’s queue or board, or a sprint team’s backlog as a service request.
Why it matters
A ticket with the wrong team waits; a request without approval wastes work.
Draws on
The rest of this page is for subscribers
Subscribe to read the other 4 sections of this page:
- How to run it
- Rules
- In the DelPulse workspace
- If you use Jira or Azure DevOps