Signing in: single sign-on and forgotten passwords

Watch

You will be able to

• Sign in with your password or with Microsoft
• Reset a forgotten password safely
• Know what to do when sign-in is paused

Step by step

1. Sign in Sign in
   Use your work email and password, or Sign in with Microsoft if your organisation has set up single sign-on. Where single sign-on is required for your email, only Microsoft works.
2. Ask for a reset link Sign in › Forgot your password?
   Enter the email you sign in with. The page says the same thing whether or not the email has an account.
3. Choose a new password The link in your email
   The link works once, for one hour. Type a new password twice, at least 10 characters. You are signed in, and every other device is signed out.
4. If sign-in is paused Sign in
   After five wrong passwords, sign-in for that email pauses for 15 minutes. Wait, or reset your password.

Try it yourself

Practise as Alex Morgan in the demo.
On the sign-in page, choose Forgot your password and ask for a reset link for alex.morgan@example.com. In the example workspace the link appears on the page: open it and choose a new password.

Open the demo as Alex Morgan Password pulse-demo-2026. The demo resets every night.

The examples use a made-up healthcare organisation. DelPulse is not only for healthcare: it can be set up for any industry, with your own names for every portfolio, programme, product and team.

Part of

Requesters · Approvers and board members · Viewers · Delivery team members · Product Managers and Product Owners · Project and Programme Managers · SROs and Executive Sponsors · Service management · PMO and assurance · Benefits Owners · Network leads · National and regional oversight · Administrators