Early Life Support Lead
Runs the command centre and floorwalkers after go-live, and reports against the exit criteria every day.
Why it matters
The first weeks after go-live decide whether staff trust the system.
- Closest equivalent
- ITIL early life support
- ITIL
- Early life support; incident management
Draws on
Leads and owns
In the resource library
Ready-to-use resources in the DelPulse workspace (sign in to open them):
- Early Life Support Lead self-assessment · Self-assessments
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- How to run it
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- Self-assessment and coaching