Problem Manager
Finds the causes behind repeating incidents, records known errors and workarounds, and gets the permanent fix onto the product backlog.
Why it matters
Fixing the same incident every week is the most expensive way to run a service. Problem management stops the repeat.
- Closest equivalent
- ITIL problem management
Draws on
Leads and owns
In the resource library
Ready-to-use resources in the DelPulse workspace (sign in to open them):
- Problem Manager self-assessment · Self-assessments
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- How to run it
- Rules
- In the DelPulse workspace
- If you use Jira or Azure DevOps
- Self-assessment and coaching