Problem Review
Repeating incidents grouped into problems, known errors agreed and published, and permanent fixes ordered onto the product backlog.
Why it matters
Repeating incidents are the clearest signal of where the product needs improving.
- When
- Weekly
- Length
- 45 min
- Led by
- Problem Manager
- Draws on
- ITIL problem management
Draws on
Led or owned by
In the resource library
Ready-to-use resources in the DelPulse workspace (sign in to open them):
- Problem Manager self-assessment · Self-assessments
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- How to run it
- Rules
- In the DelPulse workspace
- If you use Jira or Azure DevOps